Weekly Maintenance FAQs

Your Certified Pool Operator will come once a week to service your pool.

No we do not.

Maintenance Performed

• Brush tile line and walls of swimming pool/spa
• Empty skimmer baskets and pump baskets
• Backwash DE Filter on an “as needed” basis (if applicable)
• Cartridge Filter pressure will be monitored and reported on yellow door hanger when a filter clean is needed (if applicable)
• Vacuum the swimming pool/spa
• Remove any large debris (rocks, foreign objects, children’s toys, etc.)
• Skim surface of pool and remove debris that did not get trapped by the skimmer

Chemicals Checked & Balanced

• Chlorine
• Total Alkalinity
• pH
• Additional testing will be done on an as needed basis
• Chemicals such as Shock, Acid, Chlorine Tabs, and Stabilizer are added as needed to balance pool chemistry
• (For Salt Water Pools ONLY) Salt levels will be tested and salt will be added as needed (On occasion it may be necessary for shock and/or chlorine to be added to salt water pools)

No! Our service is month to month. We simply ask that you notify us before the first of the month to end service.

Rain and Lightning Policy

• When lightning is in close proximity, for the safety of your pool techs, there will not be any use of a pole therefore your pool will not be skimmed, brushed or vacuumed. However, the tech will check and balance water chemistry, empty the skimmer baskets and pump baskets. “Rain Service” will be noted on the yellow door hanger.
• When it is raining, Wet Pools requires the pool techs to wait in the area a minimum of 15 minutes to see if the rain lets up or stops altogether.  The pool will be cleaned to the best of their ability under these conditions. “Rain Service” will be noted on the yellow door hanger.

We require a credit card authorization form to be filled out and returned to us to be put on file. Your card will automatically be charged at the first of the month for your routine weekly maintenance. Your card will also be charged for service invoices that are approved.

Thanksgiving Week:  Wet Pools will be closed the entire week of thanksgiving. Your pool will not be serviced this week.

Christmas Week/New Years:  Your pool will be cleaned either the week of Christmas OR the week of New Years, not both. Exact Schedule TBD.

Note: We intentionally do not charge our customers extra when there are 5 weeks in a month in order to provide fair pricing in the event that bad weather prevents services from being rendered or rendered in full and for our employees to enjoy time off with their families during the holidays. This occurs on the week of Thanksgiving and the week of Christmas OR New Years.

It is the customer’s responsibility to leave access gate(s) unlocked and the backyard accessible for the entire scheduled day.  If the pool tech does not have access for any reason, he will knock on the door to see if anyone is home. If no answer, we will call the phone number we have on file.  If access is still not available at that time then the Pool Tech will note, “No Access” on a yellow door hanger to be left on the front door.  The pool tech will not return to clean the pool until the following week and no credit will be given

The customer has the option to provide Wet Pools a gate key or code to be noted on the customer’s account.  It is the customer’s responsibility to notify Wet Pools of any changes to accessibility in advance of their scheduled cleaning day.